General Terms And Conditions

You’ve made the right choice!

Thank you for choosing us as your partner for your family’s health! Dr. Zen’s solely handle the Philippine’s required duties/taxes and licenses. Shipping costs for orders at will be determined by the weight of purchased item(s) and the destination address that was provided at the shipment detail section. Shipping cost is automatically detailed and included at the checkout.


Replacement Policy

In an event that the device does not satisfy you, kindly e-mail your intent at, or call us at (02) 410-4613, within seven (7) days of receipt of the product together with the warranty card. Upon approval, we will send you an authorization number and shipping instructions via email.



The warranty begins on the date of purchase and expires in the specified period of the product’s warranty card. Devices purchased through physical stores and/or third party e-commerce such as Lazada and Shopee will require warranty card activation (to activate your warranty card, click here!).

Shipping and any product transportation cost from any place to our service center  or vise versa is not covered by the warranty, therefore, shall be shouldered by the device owner.


The customer must present the warranty card together with Official Receipt to our service center. 

Dr. Zen’s warranty is valid only over manufacturing defects.


Payment Options

We like making things easy for you! Whether you’re a new customer or a registered member of Dr. Zen’s, we always make sure your shopping experience with us is convenient! Here are our accepted payment methods:


1. PayPal

Perform your online purchases without exposing your credit and debit cards.

 2. COD (Cash-On-Delivery)

Pay cash for your purchases just right by your doorsteps at the time of delivery.    

3. Bank Transfer

Make your payment/s directly to our bank account, and send us a proof of payment to

Proof of payment can be as follows:
- a clear image of Deposit Slip, or
- a screen shot of your Online payment

Your ORDER ID will represent your transaction and payment reference. Please include Order ID on your email subject upon sending the proof of payment.
This transaction will expire within five (5) banking days if proof of payment is not received within that period.


Bank Account  | Account Name                | Account Number
BPI                  |   Dr.zens Research Inc.      |    3140-0029-83